Frequently Asked Questions

Who is Piction Health?

Piction Health™ is a virtual-first dermatology clinic delivering high quality care for patients with skin concerns. We use cutting edge technology and automation coupled with a care team of board certified dermatologists and nurse practitioners to provide patients with an accelerated experience from initial assessment to resolution and follow up.

Because average wait-times for seeing a dermatologist can take several months according to the Journal of the American Academy of Dermatology, our mission is to provide care to people who need expert dermatology care in a much more timely manner, usually within 24-48 hours.

How long can I communicate with the dermatologist after receiving my care plan and prescription?

You can ask questions via SMS or email for up to 7 days after receiving your care plan and prescription. For any new developments or questions beyond this period, a separate follow-up consultation is recommended. This ensures thorough evaluation and updated guidance for the best possible care. Schedule a follow-up appointment through our online platform or contact our clinic for further assistance.

Do you have a No-show and Cancellation policy?

To reduce the number of late appointments, cancellations and missed (or “no-show”) appointments, Piction Health will enforce a cancellation and no - show policy. We require that you call or text at least 24 hours in advance of an appointment: if an appointment is not properly canceled/rescheduled before this notice period and you are absent during your scheduled appointment, you will be charged a fee.

First missed appointment: $25 will be charged to your credit card.
Second missed appointment: $40 will be charged to your credit card.
Third missed appointment: $40 will be charged to your credit card and may result in dismissal from Piction Health’s practice.

Late arrivals: We understand that delays can occasionally happen; however, we must try our best to keep providers on schedule. If a patient arrives more than 10 minutes past their scheduled time, we may have to reschedule your appointment.

Our practice firmly believes that a good physician/patient relationship is based upon understanding and good communication. To cancel appointments, please call or text us at 781-650-4492 and we will provide you with the next available appointment.

How do you use AI and how does it work?

Dermatological conditions can be notoriously difficult to diagnose. Since wait times to see a dermatologist after a PCP referral can be months, our goal is to speed up the resolution for a patient's skin condition. 100% of the cases are reviewed by dermatologists, and the AI helps them make faster choices. Piction Health has amassed the world's largest dataset of skin condition photos across all skin tones.

How many images do I need to capture?

To provide our dermatologists comprehensive information about your skin condition, we need at least 3 photos of different angles and distances.

How do I capture a good image?

Follow these instructions here.

What smartphone devices does Piction Health run on?

You can use your browser on any device to submit your skin condition information for our dermatologists to review. You don't need to download an app.

Where are patient photos stored? How secure are they?

All photos are stored in secure storage and encrypted with the highest security standards. All data is encrypted in transit and at rest. Your images and additional information is used by our dermatologists to make a determination for your condition and is used to further improve quality of care. Piction Health is HIPAA compliant and we have certified our compliance with the HIPAA gold standard with a third party.

Is Piction Health HIPAA compliant?

Yes. Piction Health underwent an audit of all security infrastructure and policies by a third party to ensure the robustness of their systems.

Who can use Piction Health?

Any person who needs their skin condition addressed, other than emergencies. If you are experiencing a medical emergency, call 9-1-1.

Do I need a referral?

No, you don't need a referral to consult a dermatologist at Piction Health. We operate as a virtual walk-in clinic.

Do I need to do a video call with a dermatologist?

No, the Piction Health system uses a chat communication system between you and your provider after you've sent photos and answered our standard questions. Depending on your state, you may be eligible for a video call with a provider for review and follow up care.

What information do I need to provide?

To properly assess your skin condition within context, your dermatologist will need to know standard additional information, such as how long you've had the condition, relevant medical history, current medications, and high quality photos.

How do I know an online dermatologist can treat my condition?

Our board-certified dermatologists are trained to diagnose and manage over 3000 conditions affecting skin, hair and nails. If your condition requires in-person care, we will coordinate and manage this for you, so you can receive high quality care quickly from a local dermatologist.

Do you treat more than one condition for each virtual dermatology visit?

Each visit covers review, diagnosis, and treatment plan for one condition.

How long does it take to receive a response after submitting my case?

You'll hear back from our board-certified dermatologists within 48 hours of submitting your case.

Does my dermatologist prescribe medication? Where can I pick it up?

Yes, your dermatologist will determine your care plan based on your condition and send any needed prescriptions to your preferred pharmacy.

What if the dermatologist wants me to be seen in-person?

If the virtual dermatologist suggests an in-person visit, we will help you book an appointment at a local dermatologist quickly.

How much does a virtual visit cost?

The cost of an online dermatology consultation for one condition is $119.

What if I have to submit a case for family member? (for a minor or a spouse)

You can do this selecting an option to submit a case for another person in our intake forms. You can currently only submit a case for your spouse or your child.

Do you accept insurance?

We currently offer consultations out-of-pocket, and are in the process of becoming in-network with all major insurers in your state to offer insurance coverage in the future.

What if I need to talk to a dermatologist on a weekend or in the evening?

Piction Health is available at all hours. You can send your information and photos from anywhere at any time to get an accurate diagnosis and care plan within two days.

When should I use Piction Health?

1. When you have concerning mole, rash, or bump and want an expert opinion right away.
2. When you cannot take time away during business hours to manage your condition.
3. When you don't want to wait months to see your dermatologist.
4. When you are away from home and need to consult a dermatologist.
5. When you do not have time to travel and wait in line at to an in-person clinic.
6. When you want the reassurance of an expert opinion.

Why should I use Piction Health?

Convenience: Piction Health allows patients to receive care from the comfort of their own home, without the need to travel to a clinic or hospital. This can be particularly beneficial for patients who live in remote or rural areas, or those who have difficulty traveling due to mobility issues or other health conditions.

Access to specialty care: Piction Health can provide patients with access to board-certified dermatologists who may not be available in their local area. This can be particularly important for patients with rare or complex skin conditions, who may need to see a specialist for accurate diagnosis and treatment.

Time savings: Piction Health consultations can be completed more quickly than in-person visits, as they do not require patients to wait for an appointment or travel to the clinic. This can be especially beneficial for patients who have busy schedules or health concerns where they don't want to wait.

Improved continuity of care: Piction Health can facilitate ongoing communication and follow-up between patients and their dermatologists, allowing for more timely and effective management of skin conditions, especially chronic conditions. This can help to ensure that patients receive the best possible care and support over time. Piction Health also closes the loop with the referring provider to make sure the patient's care team is informed.

Cost savings: Piction Health can be more cost-effective than in-person consultations, as it reduces the need for patients to pay for travel, accommodation, and time off work. It can also help to reduce the overall cost of healthcare by providing expert care earlier.

Where is Piction Health available?

Piction Health dermatology services are available to you if you are currently in the state of Florida, New Hampshire, Massachusetts, or Connecticut.

Do you take HSA and FSA?

As a qualified medical expense, you may use your HSA and FSA cards and we can provide an itemized receipt for reimbursement if requested.

Do you speak or offer services in languages other than English?

While we have dermatologists and advanced practice providers who speak Spanish and are always expanding our clinical team, we do not formally offer comprehensive service in languages other than English at this time.

Can I get a refund if I'm not satisfied with the experience?

As with any other medical clinic, Piction Health cannot issue refunds after a clinician reviews a case and provides a clinical assessment and care plan.

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